Privacy Policy

Effective Date: January 1, 2025

Sunaura Therapy Collective (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, complete forms, or interact with our services online.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Voluntarily Provide

When you:

Complete a contact form
Request services
Subscribe to newsletters
Submit intake paperwork
Apply for employment

We may collect:

Name
Email address
Phone number
Mailing address
Date of birth
Insurance information
Health-related information you voluntarily provide
Any other information you choose to submit

B. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Pages visited
Time spent on pages
Referring website
Cookies and usage data

2. How We Use Your Information

We use collected information to:

Respond to inquiries
Schedule appointments
Provide therapy services
Verify insurance benefits
Improve website performance
Communicate important updates
Maintain compliance with legal and regulatory requirements

We do not sell, rent, or trade your personal information.

3. HIPAA & Protected Health Information (PHI)

If you become a client of Sunaura Therapy Collective, your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA).

Website communications (such as contact forms or general email) are not guaranteed to be secure or HIPAA-compliant. Sensitive health information should only be submitted through secure client portals or encrypted systems when available.

Clients will receive a separate Notice of Privacy Practices outlining how Protected Health Information is handled.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve user experience
Analyze traffic
Remember preferences

You can disable cookies through your browser settings; however, some website features may not function properly.

5. Third-Party Services

We may use third-party vendors for:

Website hosting
Analytics (e.g., Google Analytics)
Email communication
Secure client portals
Payment processing

These vendors may have access to limited information necessary to perform their services but are obligated to maintain confidentiality and data security.

6. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

However, no online transmission or electronic storage system is 100% secure. We encourage users to avoid submitting highly sensitive information through unsecured forms.

7. Your Rights

Depending on your state of residence, you may have the right to:

Access personal information we hold about you
Request corrections
Request deletion (where legally permissible)
Opt out of certain communications

To exercise these rights, please contact us at:
[Insert Contact Email]

8. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children without parental consent.

9. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal and licensing requirements
Maintain clinical documentation standards

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy, please contact:

Sunaura Therapy Collective
888-454-1606

info@sunauratherapy.com